20 Postes à Pourvoir chez Dell (Casablanca)

Depuis 1984, Dell joue un rôle essentiel dans la transformation de l’informatique, en rendant la technologie plus accessible aux entreprises comme aux particuliers.

Sa présence au niveau mondial dans plus de 40 pays lui permet d’appréhender un très grand nombre de demandes de clients entreprises ou particuliers et d’y répondre avec des solutions adaptées et innovantes.

Dell propose des solutions technologiques de bout en bout répondant aux besoins de toutes les entreprises, quelles que soient leur taille et la complexité de leurs systèmes d’information.

Des solutions d’infrastructures, de stockage en passant par une offre complète et variée de terminaux, de solutions technologiques et de services (virtualisation, cloud computing sécurité connectée…) Dell s’engage à répondre aux défis informatiques de tout type d’organisations.


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Technical Sales Representative – French Speaker

• Proposer et concevoir des configurations et des solutions partir de l’offre produits et services stockage de Dell EMC et des serveurs et solutions de sauvegarde associés à la solution de stockage proposé
• Apporter la force de vente son support technique et commercial dans les actions de détection, de vente et de promotion de l’offre de stockage Dell EMC pour recommander la solution optimale dans le cadre des contraintes techniques et financières du client
• S’assurer du développement des ventes de prestation de services associes aux produits ISG en s’assurant formellement au préalable de l’adéquation de la prestation retenue aux besoins du client
• Etablir les documents internes permettant la validation des commandes Dell
• Vérifier et valider éventuellement les propositions techniques des Ingénieurs Commerciaux Sédentaires dans le cadre des consultations et/ou des appels d’offres
• Assurer le suivi des clients stratégiques et être à l’affût de nouvelles opportunités
• Travailler en étroite collaboration avec l’équipe Solutions pour pérenniser les relations professionnelles avec les clients, sécuriser les affaires et contribuer la satisfaction des clients


Inside Sales Representative (French Speaker)

  • Directly sell products or services offered by Dell to consumers
  • Promote and enhance Dell Products & Services
  • Provide customers with technical information on Dell’s offer as well as necessary business proposals to achieve sales target
  • Generate excellent customer satisfaction by building customer loyalty and encouraging customers to promote Dell products in their environment
  • Stay up-to-date concerning the competitive offers (product / price) and developments in the microcomputer market
  • Process orders: verification, customer reminder, payment tracking
  • Achieve and exceed targets in terms of turnover, Margin, Mix products

Inside Sales Representative (Spanish Speaker)

  • Responsible for achieving short and long term set targets
  • Responsible for hitting monthly/ quarterly set KPIs
  • Serves customers through all vehicles – Outbound, Inbound and Chat
  • Effectively and in timely manner drives lead gen process, account plays and marketing sales/marketing ready leads
  • Accountable for weekly outlook/ commit
  • Actively works with Sales Team Manager and Coaches on personal hard and soft skill development
  • Stays informed about marketing and merchandising activities that will help to articulate market advantage to consumer customers

Inside Sales Manager – Mid Market France

The Inside Sales Manager manages teams of Inside Sales Account Managers for Mid-Market France and is responsible for developing a portfolio of 150 customers per Inside Sales Representative, who are selling Dell EMC solutions, including personal computers, infrastructures, storage, electronics and accessories, mobility products, services and packaged software. This leader should represent, communicate and execute on specific sales strategies, especially driving amongst his team the four key Dell EMC transformations: digital transformation, IT transformation, workforce transformation, and security transformation. You will be joining a dynamic team within a fast-growing segment. This role offers great opportunities of learning, development and personal achievements.


Senior Analyst, Talent Acquisition

  • Responsible for recruitment, screening and selection of candidates for all levels across the organization.  Partners with wider teams to deliver results. Anticipates and identifies customer needs and takes proactive actions to meet those needs.
  • Develops effective and strong relationships with stakeholders. Is proactive in identifying issues and proposing solutions to those issues. Often points out areas of concerns before those are identified by the customer.
  • Maintains clear communication and displays a sense of urgency with clients by providing continuous feedback while implementing initiatives. Generates new ideas, goes beyond the status quo, recognizes the need for new or modified approach, brings perspectives and approaches together, combining them in creative ways.
  • Constantly seeks ways to improvise processes and systems. Takes the lead to network within and outside the organization to bring the best talent. Develop strong knowledge base of industry drivers, trends, key players and direct competition.
  • Drive talent pipeline by leveraging external and internal network. Actively participate in weekly reviews and align with business objectives.

Technical Support Sr. Specialist-German Speaker

  • Provides first Level Technical Support on Dell supplied products and/or peripherals
  • Identifies and resolves issues affecting customer client systems
  • Monitors and tracks issues to ensure accurate resolution
  • Uses troubleshooting techniques and tools to identify technical defects/issues
  • Assumes a proactive role in technical support call avoidance by identifying known problems and documenting resolutions

Customer Care Agent-French Speaker

– Minimum 1 year of relevant experience in customer relationship function or in a call center
– Speaking English is a plus
– Excellent communication and interpersonal skills
– Good knowledge of Dell products, policies and procedures
– Strong Customer Focus
– Ability to learn new products and technologies and ability to navigate quickly through applications


Specialist, Client Technical Support

  • Provides first Level Technical Support on Dell supplied products and/or peripherals
  • Identifies and resolves issues affecting customer client systems
  • Monitors and tracks issues to ensure accurate resolution
  • Uses troubleshooting techniques and tools to identify technical defects/issues
  • Assumes a proactive role in technical support call avoidance by identifying known problems and documenting resolutions
  • Meeting the revenue goals

Finance Development Program _ FDP – Morocco

  • Interactions and reporting responsibilities to senior management and executives
  • Statistical analysts, planning, budgeting and forecasting
  • Process improvements
  • Building analytical models
  • OPEX analysis and planning and Investor analysis and market studies
  • Business case analysis and trending analysis
  • Internal control compliance

Specialist, client Technical Support

  • Provide hardware technical and software quality support  to all customers, lead to a fast and effective resolution of technical problems faced
  • Being the point of contact for all customer’s technical requests
  • Address issues and other customer inquiries through ChatEmailphone within deadlines
  • Manage the escalation of problems with the support of level 2
  • Keeping up to date technically (hardware & Software) through internal and external training and personal practice
  • Share information on specific problems contributing to the improvement of the quality of technical support, or customer service
  • Play a role in monitoring Technology

HR Administrative Intern

  • Preparing and distributing letters, work certificates …
  • Archiving documents in personnel files
  • Managing employees requests by answering their questions
  • Supporting the administrative tasks by managing employees ‘working time and holidays
  • Other duties of personnel administration can be required

Sales Compensation planning Senior Manager

  • Lead the Sales Compensation team, ensuring timely and accurate commission payouts based on compensation plans, policies, crediting rules and payout calendars.
  • Coaching and developing team members
  • Engage and manage relationships with leaders in Sales, Finance, Sales Operations, etc.
  • Apply data analytics
  • Assess and identify processes in need of improvement
  • Troubleshoot comp issues and engage with business owners of upstream/downstream processes to drive corrections and closure
  • Enforce controls where necessary

Specialist Client Tech Support

  • Handling customer enquiries for repair and upgrade requests
  • Troubleshooting and fixing of technical problems
  • Meeting the revenue goals
  • Active guidance and online maintenance for the customers on the phone and Email
  • Communication and customer handling skills at high level
  • Ability to handle the backlog cases in a timely manner
  • Knowledge of Spares Parts and Moxie

Customer Care Senior Associate

• Servicing and supporting Spanish, English or French speaking customers in emerging markets
• Answering properly customer requests and fix non-technical issues by providing the best solutions
• Providing guidance and online maintenance for the customers on the phone and through email support
• Understanding the customer needs and ensuring full ownership of all internal and external customer requests
• Managing open customer cases while providing continuous visibility to customers and ensuring effective follow-up until full resolutions of customer requests or issues
• Collaborating with all Dell departments and partners to ensure resolution for the best customer experience


Graduate Sales Representative (English Speaker) 

• Attain targeted sales goals for assigned account set, mainly customers/partners
• Work with sales teams, sales management and support services sales specialists on account planning activity
• Proactively identifies customers and partners’ needs and requirements and recommend appropriate Dell Services
• Act as a subject matter expert on all elements of the Services portfolio to support the sales organization to meet and/or exceed their objectives
• Focus on delivering a positive customer experience according to Dell standards and ethics through engaging with the customer directly whilst building a relationship
• Develop, implement and follow up on plans to ensure best in class performance for the programs that he/she is responsible for
• Stay up to date with all new services offerings (POS and APOS) and Solutions, including market and competition trends


Technical Support Agent

The technical Support Department is pleased to announce the recruitment of a Technical Support Agent who is fluent in French & English. His or her daily tasks include:
• Providing first-level support
• Using troubleshooting techniques and tools to identify technical defects/issues
• Assigning incidents in line with documented guidelines and procedures
• Actively supporting the customer in all aspects through to problem resolution, keeping the customer informed and updated throughout life of incident
• Clearly and concisely logging and tracking details of solutions provided to resolve customer issue while maintaining and updating customer database


Global Account Quality Data Intern

• Review data placed into a data warehouse (Affinity) for accuracy, according to The Data Governance in place.
• Responsible for identifying data quality gaps and perform an E2E clean up taking into consideration any impacted downstream data.
• Take positive actions to retire obsolete or unused Data (Account De-duplication / Account hierarchy simplification…)
• Ensure Data reconcilability between tools and systems.
• Develop, document and maintain data quality standards.
• Support initiatives of Data process design, documentation and business rules library enrichment.


Graduate Inside Product Specialist Spanish or Italian speaker

• Provides product or business unit specific expertise

• Responsible for selling a defined set of products or services

• May own account sets and/or be called into accounts as opportunities are identified

• Acts as a technical resource to support the sales organization to meet and/or exceed their objectives

• Identifies customer needs/requirements, and recommends the appropriate products and solutions

• Remains up-to-date on new product, technology, and service offerings

• Assists in the on-going technical education and development of the broader team


Client Solutions Intern

  • Act as an assistant to the Inside Product Specialists
  • Provides product or business unit specific expertise
  • Responsible for helping selling a defined set of products or services
  • Support the Client Solutions team and sales organization to meet and/or exceed their objectives
  • Identifies customer needs/requirements, and recommends the appropriate products and solutions
  • Remains up-to-date on new product, technology, and service offerings
  • Assists in the on-going technical education and development of the broader team

Inside Sales Manager- French Speaker

  • Direct and manage a team of Inside Sales Representatives responsible for proactively building and developing business relationships with small business and consumer end customers
  • Help shape deals with complex pricing, competitive analysis and longer deal cycle and engage in strategic projects outside of his/her direct scope to drive overall business growth in line with Dell’s strategy
  • Engage with customers and partners proactively to build and retain relationship
  • Coach the team on soft/ hard skills as well as in the usage of Salesforce.com as a customer relationship management tool
  • Takes responsibility for the career development/planning, performance discussions
  • Manages the hiring, staffing and maintaining of a diverse and effective sales workforce.
  • Ensures the training of the sales reps, account managers and himself/herself to ensure the high service level, profiling ability and finding the right opportunities
  • Capacity to influence others and to collaborate with cross-functional teams
  • Has a great market awareness helping to be involved directly on business management