Customer Service Associate (Chargé de service client – Italien / Anglais)

The Customer Service Associate is responsible for supporting the Sales team to enhance the customer relationship through proactive ownership of the entire customer backlog starting with a clean order load. From order load, the Customer Service Associate takes care of backlog management actions through, to invoice and delivery of parts to nominated customers. Customer Service Associate also manages customer reserved inventory to meet all related goals and objectives for both Arrow and the Customer.

• Order to Invoice process.
• Communication with Customers, Suppliers and delivering after-sales service for Business Customers (telephone, mail).
• Order Management.
• Managing and responding to all requested customer backlog changes.
• Close cooperation with other departments like Sales, Assets and Logistics.
• Driving On-Time-Delivery performance in line with customer and company goals.
• Generating customer satisfaction.
• Close teamwork with Inside Sales and Product Management.
• Managing customer reserved inventory.
• Driving efficiency.

What Are We Looking For?  

• Advance level of English, plus one of the following languages in advance level, Italian.
• At least 1-2 years of Customer Service, Order Management or Sales experience.
• Good knowledge of MS Office, Excel required.
• Accountability.
• Communication and coordination skills.
• Customer-oriented attitude.
• Team player.

What is in it For You?  

• Full Permanent contract,
• Social advantage: CNSS, CIMR, Health insurance.
• Very good working atmosphere in a team of passionate collaborators.
• Work culture where you can make an impact.
• Dynamic environment with a friendly work atmosphere.
• Interesting career development opportunities in a quickly growing environment.
• Working within an international organisation, recognized worldwide in its sector.

Do you see yourself as our future colleague? If yes – send us your application.